Click here for our Privacy Policy

Terms and Conditions

Returns/Refund Policy

Mohave Broadband offers a full 14 day money-back guarantee. If you are not completely satisfied with your services simply return the equipment within 14 days and Mohave Broadband will issue you a full refund.

Mohave Broadband (MohaveBB.com) provides customers (lessee) with equipment on customers premise for use only on the MohaveBB.com network. This equipment remains the sole property of Mohave Broadband; and $1 of the monthly subscription goes for the rental of this equipment. Any and all adjustments, repairs, installation, or moving of equipment by customer or their representative is strictly prohibited. Customer agrees to do everything reasonably within their power to protect the equipment of Mohave Broadband. In the event that equipment is damaged or removed from customer premise for any reason by anybody other than an authorized Mohave Broadband representative, the customer agrees that they will be liable for the cost of replacing or repairing such equipment at the discretion of Mohave Broadband. The customer will be charged an installation fee once equipment is installed and operational. Equipment is leased on a tenancy basis with a fixed expiration or return date and the lessee is required to return the property within seventy-two hours from the date of failure to pay any periodic lease payment required by the lease. Furthermore, the lessee will be charged a penalty of $5 per day rent on equipment not returned within the 72 hour limit.

Mohave Broadband requires all broadband installations commit to an initial service term of at least six (6) months in length. Service terms are automatically be extended for additional monthly increments at end of the first years subscription. Service terms are required to offset associated costs of service acquisition, installation, and for MohaveBroadband to maintain innovative broadband policies and service features for a sustained period of time. Your initial service term begins once our technician declares your circuit as up and running on the MohaveBB.com network, referred to as your Installation and/or Activation Date.

In the event of a service move (if you move and have the service installed at the new location), a new initial service term will begin again from the date of activation at the new location. There may be an additional fee charged to cover the expense of moving our equipment from your old location to your new location.

In the event that a customer requests service be stopped for any reason before the initial twelve months of service customer agrees to pay Mohave Broadband the entire remaining monies that would be payable had the term been completed within 24 hours of termination of service.

In order to provide quality service to our clients and maintain network efficiency and security  Mohave Broadband may inspect, reconstruct, analyze, observe, and or log any & all data moving through the MohaveBB.com network.

You are ultimately responsible for any and all activity that originates from your Internet circuit regardless of your knowledge of such activity. This includes but is not limited to activity by other household members, employees, friends, and guests. This also applies to security breaches of your own system by others who launch attacks from your machine. It is absolutely imperative that everyone with an Internet connection takes proper precautions to ensure the security of their machine. You are liable and accountable for any activity originating from any of your Mohave Broadband.com account services that are deemed to be in violation of our Acceptable Use Policy.

Mohave Broadband may vigorously pursue all instances of abuse. If you feel you have been attacked or spammed, please notify MohaveBB.com. In the event of activity which could be considered deliberately or otherwise abusive or in violation of this Acceptable Use Policy, Mohave Broadband reserves the right to suspend and/or terminate your account and all Mohave Broadband provided services immediately without advance notice.

Mohave Broadband reserves the right, at its sole discretion, to make a determination of what constitutes abuse and you agree that Mohave Broadband's determination is final and binding on you.

Mohave Broadband respects the intellectual property rights granted under the US copyright laws and the interests of subscribers and content providers on the Internet. You may not store material on, or transmit material over, MohaveBB.com, Inc.'s information systems or servers in any manner that infringes the intellectual property rights of any entity or individual. All notices received by Mohave Broadband indicating any activity suspected to infringe upon third party intellectual property rights will be re-routed to the primary account holder on file, accompanied by a request to verify and possibly cease and desist. Mohave Broadband's policy of service suspension or termination of members deemed to infringing the intellectual property rights of a third party is in accordance with the Digital Millennium Copyright Act ("DMCA") as well as US copyright law.

The use of your connection to facilitate any activity that deliberately impairs another entity, individual or machine from accessing their computer or Internet connection is in violation.

Any member accessing or attempting to access the machines or accounts of others or any other attempts to breach the security of other systems, regardless of success or failure, is in violation. This also applies to unauthorized mail or web relay/proxy access attempts and port scans.

Transmission of unsolicited e-mail from anywhere within our network, distributing unsolicited, commercial, email which advertises any portion of MohaveBroadBand.com's network, IP or domain space, hosting content for the purpose of spamming (such as bulk e-mail distribution lists) or providing support services (such as DNS) for anyone intending to conduct such activity is in violation.

Posting of messages to newsgroups that are off-topic or mass posting of messages to news groups is in violation.

Intentional release of malicious software that is an attempt to cause damage or harassment to persons and/or machines is in violation. Additionally, repeated demonstrated neglect of equipment on the network which causes malicious traffic or allows unsolicited emails to be sent to other customers or third parties is in violation.

Personal threats, sexual harassment, profanity, rudeness, and vulgarities of any sort directed toward MohaveBroadBand.com personnel are considered in violation this EULA and will not be tolerated. This includes but is not limited to verbal and or written abuse.

Mohave Broadband is not liable for any costs, expenses, losses, or damages, either general, special, actual, consequential, or incidental, that you may suffer or that some other person may suffer and claim against you resulting from the following: use, misuse, or service outage; customer premise hardware; your actions or activities, whether legal or illegal; the actions or activities of any other Mohave Broadband customer, whether legal or illegal; or any other goods or services provided by Mohave Broadband or any of its vendors. In no event shall Mohave Broadband be liable to you under this agreement or in relation to any matters in any way connected with this agreement in an amount that exceeds the service fee, other than what you have paid in the preceding month. Mohave Broadband will also not be held liable for the loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by unforeseeable forces such as war, terrorism, natural disasters, or other "acts of God"; or by the negligence of Mohave Broadband, its owners, operators, agents, employees or sub-contractors.

Mohave Broadband, MohaveBB.com and its affiliate, contractors, support personnel, or agents are not responsible for loss of income or time due to an order not being completed within the time frame desired, or for any service outages caused by unforeseeable forces as described in the previous paragraph. Mohave Broadband has the right to terminate your service at any time and at its sole discretion.

The technical support that Mohave Broadband provides is limited to "connectivity" itself and assistance with configuring your computer and/or browser and email applications to work with our services. Support for other applications and uses is not provided or implied unless it is a specifically contracted service.  Mohave Broadband does not provide tech support for your local area network, printers, scanners, routers, or any other peripheral device.  While these items may be computer related they are not covered by our support department.  Mohave Broadband only provides tech support for browsing the Internet and email on our email server.  Mohave Broadband does not provide support for other email servers or services.  Mohave Broadband.com does not support all browsers or email applications.

User agrees to receive advertisements from Mohave Broadband preferred advertising partners while using this service. Advertisements are presented into existing ad locations or in other locations on the screen that do not cover or obscure any of the published content. The user sees ads as before, simply from a Mohave Broadband preferred advertiser. Our advertising technology is based purely on a random number generated cookie and the user my opt-out at any time.

 If you decide at any time that you no longer wish to receive online advertisements from Mohave Broadband or its preferred advertising partners, please visit http://adsmws.cloudapp.net/optout.aspx to opt-out. PLEASE NOTE THAT IF YOU OPT-OUT YOU WILL STILL RECEIVE ONLINE ADVERTISEMENTS. Instead of seeing locally relevant ads from Mohave Broadband, you will only see ads from non-approved advertisers who bought inventory (ad space) on the particular website you are viewing.

The opt-out works by placing a cookie on your computer that notifies Mohave Broadband that you no-longer wish to receive advertising from our network. If this cookie is deleted, then you will need to complete this opt-out process again. If you use more than one computer or browser, you will need to complete this opt-out process on each.

MohaveBroadBand.com reserves the right to change this EULA at any time at the sole discretion of MohaveBroadBand.com

By agreeing to this EULA you agree that if any portion of this EULA is deemed unenforceable all other provisions remain in tact and are still enforceable by Mohave Broadband..